Welcome to our Dog Food FAQ page! Here you will find answers to the most common questions about choosing and feeding your dog the best nutrition. As a trusted pet shop in the UAE with over 15 years of experience, we offer a wide range of high-quality dry, wet, air-dried, and frozen-dried dog food from top brands like Royal Canin, Purina Pro Plan, Hills, and more.
Frequently asked questions about dog food in UAE
Q: How do I choose the right dog food for my dog?
A: Selecting the right food is a key decision for your dog’s health. We recommend considering:
Life Stage: Is your dog a puppy, adult, or senior? Each stage has different nutritional needs.
Breed Size: We offer formulas for X-Small, Mini, Medium, Large, and Giant breeds, as kibble size and nutritional content are tailored to their specific requirements.
Dietary Needs: Does your dog require a special diet, such as grain-free, high-protein, or a formula for weight management or sensitive stomachs?
Breed-Specific Formulas: For popular breeds like German Shepherds, Golden Retrievers, and Labrador Retrievers, breed-specific formulas can provide targeted support for common health issues.
Q: What is the difference between air-dried and frozen-dried dog food?
A: Both are minimally processed alternatives to traditional kibble that preserve a high level of nutrients.
Air-Dried Food: Made by slowly dehydrating raw ingredients with air at a low temperature. The result is a dense, jerky-like texture that can be fed as a meal or a topper.
Frozen-Dried Food: Made by freezing raw ingredients and then removing the water through a vacuum process called sublimation. The result is a lightweight, crunchy product that is often rehydrated with water before serving. Both are excellent options for a nutrient-rich diet.
Q: What kind of food should I give a senior dog?
A: Senior dogs often benefit from specialized food that supports their changing bodies. Look for formulas that are lower in calories to prevent weight gain, and contain supplements like glucosamine and chondroitin to support joint health. Brands like Royal Canin and Purina Pro Plan have dedicated senior dog food lines.
Q: My dog has a sensitive stomach. What food should I choose?
A: For dogs with a sensitive stomach, look for formulas with a limited number of high-quality ingredients, often referred to as “single-protein” diets. Many brands, including Hills and Purina Pro Plan, offer specific formulas designed for sensitive digestion. These foods are highly digestible and often contain prebiotics to support a healthy gut.
Q: My dog is overweight. What is the best food for weight management?
A: Overweight dogs can benefit from a “light” or “weight management” formula. These foods are typically lower in fat and calories, while still providing a feeling of fullness with a high-fiber content. Brands like Royal Canin Light Weight Care and Hills Perfect Weight are excellent options that provide balanced nutrition for safe weight loss.
Q: How do I change my dog’s food brand or formula?
A: A gradual transition is key to a smooth change. We recommend a 7-8 day process:
Days 1-2: 25% new food mixed with 75% old food.
Days 3-4: 50% new food mixed with 50% old food.
Days 5-6: 75% new food mixed with 25% old food.
Days 7-8: 100% new food. This method allows your dog’s digestive system to adjust slowly, minimizing the risk of an upset stomach.
Q: Can I mix different types of dog food, like dry and wet?
A: Yes, you can. Mixing dry and wet food is a great way to add variety, increase palatability, and boost your dog’s hydration. Simply be mindful of the total portion size to ensure your dog is getting the correct daily calorie intake.
Q: Can I mix raw food with dry or wet food?
A: Yes, this is a common practice. You can mix raw, dry, and/or wet food in the same meal or offer them at separate times during the day. This can be a cost-effective way to add the benefits of raw food to your dog’s diet.
Q: Can I feed my dog human food like rice or eggs?
A: We do not recommend feeding human food as a primary part of your dog’s diet, as it may not be nutritionally complete. However, some items can be given in moderation. Cooked, unseasoned rice can be a bland, easily digestible option. Cooked eggs are also safe, but in small amounts.
Q: Why is Royal Canin so popular?
A: Royal Canin is a top-selling brand known for its scientific approach to nutrition. They offer an extensive range of breed-specific formulas and diets tailored to health concerns, making it easy to find a precise fit for your dog’s needs. We carry a wide variety of Royal Canin dry and wet dog food in our store and online.
Q: How is Taste of the Wild different from brands like Royal Canin or Hills?
A: Taste of the Wild focuses on a “grain-free” and “ancestral diet” philosophy. It uses roasted meats and unique protein sources like bison and venison to mimic what a dog might eat in the wild. While brands like Royal Canin and Hills prioritize specialized, science-backed formulas often containing grains, Taste of the Wild appeals to owners seeking a more natural ingredient list.
Q: Do you offer free delivery?
A: Yes, we offer free next-day delivery for all orders above 100 AED in Sharjah, Dubai, and across the entire UAE. For orders below 100 AED, a delivery fee applies. We also offer same-day delivery in Sharjah for an extra charge of 20 AED.
Q: What is your return and exchange policy?
A: We want you to be completely satisfied with your purchase.
Damaged or Incorrect Product: If you receive a damaged product or the wrong item, you can request a return, exchange, or refund within 15 days of purchase.
Change of Mind: If you simply change your mind or your dog doesn’t like the food, you can return or exchange the product at any of our store locations, provided the bag is unopened and unused. This policy applies to all our locations.
Q: How can I contact customer service?
A: Our dedicated customer service team is here to assist you. You can reach us by:
Phone/WhatsApp: +971 55 134 2003
Email: [email protected]
We have been in the pet food business for more than 15 years, and our knowledgeable staff is always ready to help you with any questions or concerns you may have.
Q: What does “Guaranteed Analysis” on a dog food bag mean?
A: The “Guaranteed Analysis” is a nutritional label required on all pet foods. It lists the minimum percentages of crude protein and crude fat, and the maximum percentages of crude fiber and moisture. This is a crucial tool for comparing the nutritional content of different foods.
Q: What is a “complete” vs. a “supplemental” dog food?
A: A complete food is formulated to be a sole source of nutrition for a specific life stage (e.g., puppy or adult) and contains all the necessary nutrients. A supplemental food is intended to be fed alongside a complete diet. Treats, for example, are considered supplemental and should not make up more than 10% of your dog’s daily calorie intake.
Q: Can certain foods help with my dog’s dental health?
A: Yes, many dry kibble foods are designed with a specific shape and texture that helps scrape away plaque and tartar as your dog chews, promoting better dental hygiene. While dry food can help, it is not a substitute for regular dental care, such as brushing or professional cleanings.
Q: How can I tell if my dog has a food allergy or sensitivity?
A: Food allergies in dogs are relatively rare, but common signs include chronic itching, skin infections, ear infections, or gastrointestinal issues like vomiting and diarrhea. If you suspect an allergy, it is best to consult with your veterinarian. They may recommend an “elimination diet” using a specific hypoallergenic or single-protein food to identify the trigger.
Q: Do you offer therapeutic or prescription diets?
A: While we carry a wide range of high-quality, general-purpose dog foods, we do not stock prescription therapeutic diets. These are specially formulated for dogs with specific medical conditions (e.g., kidney disease, diabetes) and should only be fed under the guidance of a veterinarian.
Q: How do I know if I’m feeding my dog the right amount?
A: The feeding guidelines on the food packaging are a great starting point, but every dog’s needs are different based on their activity level, metabolism, and age. The best way to monitor this is by regularly checking your dog’s body condition. You should be able to feel their ribs easily without seeing them protruding. If you are unsure, our team can provide guidance, or you can consult with your veterinarian.
Q: Is it okay to feed my dog a vegetarian diet?
A: While dogs are omnivores and can derive nutrients from a variety of sources, they have specific requirements that are most easily met through a diet that includes animal protein. A properly balanced vegetarian diet for a dog requires careful planning to ensure it is nutritionally complete. We recommend consulting with your veterinarian before switching to a vegetarian diet.
Q: What are the benefits of wet food over dry food?
A: Wet food has a much higher moisture content, which is excellent for keeping your dog hydrated, especially if they don’t drink enough water. It is also often more palatable and can be easier to eat for older dogs or those with dental problems. However, dry food is generally more economical and can promote better dental health.
Q: How should I store my dog’s food to keep it fresh?
A: To maintain freshness and prevent spoilage, store dry dog food in its original bag inside an airtight container. This helps to protect the food from air, moisture, and pests. Keep the container in a cool, dry place away from direct sunlight. For wet food, once opened, it should be covered and refrigerated, and used within 3-5 days.
Q: Is it safe to feed my dog expired food?
A: No, you should never feed your dog food that has passed its expiration or “best by” date. While it may not look or smell bad, the nutritional content can degrade over time, and there is a higher risk of bacteria growth. Always check the date on the packaging to ensure the food is fresh and safe for consumption.
Q: What is the benefit of a high-protein or high-energy food?
A: High-protein or high-energy formulas are designed for specific needs.
High-Protein: Often suitable for working or athletic dogs, as protein is essential for muscle maintenance and repair. It can also be beneficial for certain health conditions.
High-Energy: These foods contain a higher concentration of calories and fats, making them ideal for very active dogs, such as those in agility sports, or for underweight dogs who need to gain a few kilograms.
Q: What are prebiotics and probiotics, and why are they in some dog foods?
A: Both are beneficial for your dog’s digestive health.
Prebiotics: These are a type of fiber that act as food for the good bacteria in your dog’s gut. They help support a healthy and balanced digestive system.
Probiotics: These are live, beneficial bacteria that are added to the food. They help improve gut flora, support the immune system, and aid in digestion.
Q: Can a dog’s food affect their coat and skin health?
A: Yes, a dog’s diet has a direct impact on their coat and skin. Look for foods that contain essential fatty acids, such as Omega-3 and Omega-6, which are crucial for maintaining a shiny coat and healthy skin. Many high-quality brands include these in their formulas to support overall skin and coat health.
Q: Why do you offer so many different bag sizes?
A: We offer a wide range of bag sizes, from 800g to 20kg, to cater to every customer’s needs.
Large Bags (15kg, 20kg): These are the most cost-effective option for large-breed dogs or multi-dog households.
Medium Bags (2kg, 4kg): Ideal for medium-sized dogs or those who prefer to buy smaller quantities for freshness.
Small Bags (800g, 1kg): Perfect for small breeds, puppies, or for customers who want to try a new brand without committing to a large bag.
Q: Can I feed my dog the same food for their entire life?
A: We recommend transitioning your dog’s food as they move through different life stages. A puppy’s food is high in calories and nutrients for growth, while an adult’s food is balanced for maintenance. Senior dogs may need a food with fewer calories and added joint support. Feeding a diet appropriate for their life stage ensures they are getting the right balance of nutrients to thrive.
Q: My dog is a very picky eater. What can I do?
A: For picky eaters, you can try a few strategies. First, ensure the food is fresh and stored properly. You can also try mixing a small amount of wet food with their dry kibble to enhance the flavor and aroma.
Q: What is the difference between “grain-free” and “gluten-free”?
A: This is a common point of confusion.
Grain-free food contains no grains at all, such as wheat, corn, rice, or barley.
Gluten-free food specifically excludes ingredients containing gluten, which is a protein found in wheat, barley, and rye. A gluten-free food can still contain other grains like rice or corn. If your dog has a grain allergy, a grain-free food is the better choice.
Q: How do I know what size kibble is right for my dog?
A: The size of the kibble is very important.
Small Kibble: For small breeds, puppies, and dogs with dental issues.
Large Kibble: For large and giant breeds. It encourages them to chew rather than swallow their food whole, which can aid in digestion and dental health. Our breed-specific formulas, such as those for Golden Retrievers or German Shepherds, are specifically designed with the ideal kibble size and shape for their unique jaw structure.
Q: What does “natural” vs. “organic” mean in dog food?
A: These terms have specific legal definitions.
Natural: Ingredients are sourced from nature and are not chemically synthetic. Many high-quality dog foods are “natural.”
Organic: Ingredients are produced without pesticides, chemical fertilizers, or genetically modified organisms. “Organic” is a certification that requires strict adherence to farming and processing standards, making it generally more expensive.
Q: What is AAFCO, and why is it important for dog food?
A: AAFCO stands for the Association of American Feed Control Officials. While not a regulatory body, it sets the nutritional standards and definitions for pet food in the US. A label that says a food “provides complete and balanced nutrition for…” and mentions AAFCO is a good indicator that the food has been formulated to meet a dog’s specific nutritional needs for a particular life stage.
Q: How do I calculate the right portion size if my dog is a mix of two different breed sizes?
A: For mixed-breed dogs, it’s best to consider the size and weight of your dog rather than their breed. Use the feeding chart on the food packaging as a starting point, and adjust the portion based on your dog’s ideal weight and activity level. If you’re unsure, our team can help you estimate a proper portion, or you can consult with your veterinarian.
Q: What does the term “crude” mean on the Guaranteed Analysis label?
A: “Crude” simply refers to the method of analysis used to measure the nutrient. For example, “crude protein” is a measurement of the total nitrogen in the food, which is used to estimate the protein content. It does not mean the ingredient is low-quality or unprocessed; it’s a standard term used in the pet food industry.
Q: Do you offer special diets for active or working dogs?
A: Yes, we carry a selection of high-performance and high-energy formulas from brands like Purina Pro Plan Sport and Royal Canin High Energy. These foods are formulated with higher levels of protein and fat to provide the extra calories and nutrients that active, working, or sporting dogs need to maintain their energy levels and support muscle recovery.
Q: How important is water intake for my dog, especially in the UAE’s climate?
A: Proper hydration is extremely important for dogs, particularly in the hot climate of the UAE. Always ensure your dog has access to fresh, clean water. While wet food can contribute to hydration, it is not a substitute for water. Encourage your dog to drink, and consider providing water at various locations in your home or yard. If you notice signs of dehydration, such as lethargy, dry gums, or sunken eyes, contact your veterinarian immediately.
Q: Can I get my dog’s food delivered on a specific day or time?
A: We understand that convenience is key. While our standard is next-day delivery for orders over 100 AED, you can contact our customer service team via WhatsApp at +971 55 134 2003 to discuss specific delivery requests. For our Sharjah customers, we also offer a same-day delivery option for an extra charge of 20 AED.
Q: Why do some dog food bags have a “Best By” date and others have an “Expiration Date”?
A: The terminology can be confusing, but they serve similar purposes:
“Best By” Date: This indicates when the product is expected to be at its peak freshness, flavor, and nutritional value. The food is generally safe to eat after this date, but the quality may decline.
“Expiration Date: This is a firm date after which the manufacturer recommends not feeding the food, as its nutritional completeness or safety may be compromised.
We recommend always adhering to the manufacturer’s suggested dates to ensure your dog is receiving the freshest and most nutritious food possible.
Q: How do I incorporate treats into my dog’s diet?
A: Treats can be a valuable tool for training and bonding, but they should be given in moderation. We recommend that treats should not make up more than 10% of your dog’s daily calorie intake. Overfeeding treats can lead to weight gain and an unbalanced diet. We offer a wide range of healthy and high-quality treats that are specially formulated for dogs.
Q: When should I transition my puppy to an adult dog food?
A: The timing for this transition depends on your dog’s breed size.
Small & Medium Breeds: Generally, they can transition to adult food around 9-12 months of age.
Large & Giant Breeds: They mature more slowly and should stay on a large-breed puppy formula until they are 18-24 months old. Transitioning at the right time ensures your dog gets the proper nutrients for their final growth stage without promoting rapid growth that can lead to joint problems.
Q: What is the role of carbohydrates in dog food? Are they necessary?
A: Carbohydrates are an important source of energy for dogs. They provide the fuel needed for daily activities and metabolic functions. While dogs can get energy from protein and fat, carbohydrates from ingredients like sweet potatoes, peas, or grains provide a readily available and efficient energy source. It’s not about being “grain-free” or “grain-inclusive,” but about a balanced diet with a high-quality source of carbohydrates.
Q: What is the benefit of a breed-specific dog food?
A: Breed-specific formulas, such as those from Royal Canin, are scientifically designed to meet the unique needs of a particular breed. This includes:
Kibble Shape & Size: Optimized for the breed’s jaw structure and eating behavior.
Nutrient Profile: Tailored to address common health concerns for that breed, such as joint support for German Shepherds or skin and coat health for Golden Retrievers.
Weight Management: Specific calorie levels to help maintain an ideal body weight.
Q: How can I tell if my dog’s current food is causing an allergic reaction?
A: The most common signs of a food allergy in dogs are skin-related, including chronic itching, inflamed skin, hot spots, or recurring ear and skin infections. Gastrointestinal issues like vomiting or diarrhea are also possible. If you observe these symptoms, consult your veterinarian. They may recommend a food trial with a novel protein or hypoallergenic diet to pinpoint the cause.
Q: Can I get professional advice on my dog’s diet from your team?
A: Yes. With over 15 years in the pet business, our team has extensive knowledge of dog nutrition. We are always happy to provide guidance on our product range and help you select the best food for your dog’s specific needs. You can reach us via our customer service channels (phone, email, WhatsApp) for personalized recommendations based on our product offerings.