FAQs

We offer a wide range of supplies and food for various pets, including Cats, Dogs, Birds, Small Pets, Aquatics, and Reptiles. Our products come from high-quality brands known for their excellence in pet care.

Yes, you can shop both online through our website and visit our physical store locations to make your purchases.

Yes, we offer a convenient store pickup option for customers who prefer to collect their orders in person. Simply select this option during checkout.

Absolutely! We provide free next-day delivery for your orders in Sharjah, Dubai, and All UAE cities. This is a convenient option for customers who prefer to have their pet supplies and food delivered to their doorstep.

You can reach our customer support team through multiple channels. We offer support via WhatsApp, phone, and email. Feel free to choose the method that’s most convenient for you.

Yes, we regularly offer discounts and special promotions on various products. Keep an eye on our website and social media platforms for updates on ongoing offers.

We have a hassle-free return policy. If you’re not satisfied with a product, you can initiate a return within a specified period. Please refer to our Return Policy page for more details.

Yes, we value our loyal customers. We have a loyalty program that offers rewards and benefits to customers who shop with us regularly. Details about the program can be found on our website.

Absolutely! Our knowledgeable staff is here to help. Whether you need advice on choosing the right food for your pet’s dietary needs or selecting the appropriate accessories, we’re more than happy to assist you.

Yes, all the products we offer go through quality checks to ensure they meet safety standards for pets. We prioritize the health and well-being of your furry, feathered, or scaly friends.

Of course! Zooandpet online pet store is available 24/7, allowing you to place orders at your convenience, even outside of regular business hours.

Placing an online order is simple. Just browse Zooandpet Pet Shop website, add the desired products to your cart, and proceed to checkout. Follow the prompts to provide shipping or pickup details, and you’re all set.

We offer Cash on Delivery for your convenience. You can pay for your order when it’s delivered to your doorstep. And we support card payment in shop, We’re also working on introducing more payment options to cater to different preferences.

Yes, you can easily track the status of your order. Once your order is confirmed and dispatched, you will receive a tracking number that you can use to monitor the delivery progress.

Absolutely. Our staff members are passionate about pets and undergo training to provide you with accurate information about pet care, product recommendations, and any queries you may have.

Yes, we have a dedicated section on our website with informative articles and guides on pet care, nutrition, health, training tips, and more. We believe that well-informed pet owners make happier and healthier pets.

If you receive a damaged product, please contact our customer support immediately. We will arrange for a replacement or refund as per our policies.

If there’s a specific brand or product you’re looking for and we don’t have it in stock, please reach out to us. We’ll do our best to source it for you or recommend an alternative that meets your needs.

If you need to make changes or cancel your order, please contact our customer support as soon as possible. We’ll do our best to accommodate your request, depending on the order’s status.

We strive to offer wide coverage for our delivery services. However, there might be where we might face limitations. You can check with our support team for more details about delivery to your location.

We carefully curate our product selection from reputable brands known for their quality and commitment to pet well-being. Our team also conducts regular quality checks to ensure that the products we offer meet our standards.

Our staff is here to assist you in making informed choices. You can contact us via phone, email, or WhatsApp with specific questions about products, and we’ll provide guidance based on your pet’s needs.

We value your feedback and suggestions. You can share your thoughts through our website’s contact form, social media channels, or by reaching out to our customer support team directly.

To stay updated, follow us on our social media platforms and subscribe to our newsletter. This way, you’ll be the first to know about new arrivals, discounts, and special offers.