Last updated: September 5, 2023
Who we are
Our website address is: http://zooandpet.com.
What personal data we collect and why we collect it
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
We use the information you provide through our contact form to respond to your inquiries and provide support.
WhatsApp Messenger
We understand the importance of easy communication, which is why we utilize WhatsApp as one of our contact methods. When you reach out to us through WhatsApp, rest assured that your messages and personal information are handled with care and privacy. It is used solely for the purpose of assisting you with your pet-related inquiries and needs.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
Google Analytics: We use Google Analytics to understand user behavior and improve our website. Google Analytics may collect data such as your IP address and browsing activities.
Google Search Console: We want to inform you that we utilize Google Search Console to enhance the performance and visibility of our website. While Google Search Console may collect data for analysis.
Bing Webmaster Tools: We’d like to inform you that we use Bing Webmaster Tools to optimize and manage our website’s performance in search engines. While Bing Webmaster Tools may collect data for analysis
Who we share your data with
Website Analytics
Google Analytics helps us analyze website traffic. Google may use cookies and collect data according to its own privacy policies.
Payment Processors
Payment information is securely processed by reputable third-party payment gateways.
Newsletter Subscription
If you subscribe to our newsletter, we collect your email address to send you updates, promotions, and news. You can unsubscribe at any time.
CDN
We use Cloudflare CDN to enhance website performance and security. Cloudflare may collect data for optimization and security purposes.
CAPTCHA
We use Cloudflare Turnstile CAPTCHA to prevent spam and abuse.
We use CAPTCHA to protect our forms from spam and abuse. Cloudflare Turnstile CAPTCHA may collect usage data for security purposes.
Social Sharing
Our website may include social sharing buttons to facilitate easy sharing of content. Please be aware that when you use these buttons, your interactions may be subject to the privacy policies of the respective social media platforms.
Limited Login Attempts
By proceeding you understand and give your consent that your IP address and browser information might be processed by the security plugins installed on this site.
Plugin: Smush
Smush sends images to the WPMU DEV servers to optimize them for web use. This includes the transfer of EXIF data. The EXIF data will either be stripped or returned as it is. It is not stored on the WPMU DEV servers.
Smush uses the Stackpath Content Delivery Network (CDN). Stackpath may store web log information of site visitors, including IPs, UA, referrer, Location and ISP info of site visitors for 7 days. Files and images served by the CDN may be stored and served from countries other than your own. Stackpath’s privacy policy.
Smush uses a third-party email service (Drip) to send informational emails to the site administrator. The administrator’s email address is sent to Drip and a cookie is set by the service. Only administrator information is collected by Drip.
Akismet anti-spam
We collect information about visitors who comment on Sites that use our Akismet anti-spam service. The information we collect depends on how the User sets up Akismet for the Site, but typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).
Daily Scanning
We conduct daily malware scans of our systems to proactively identify and address any potential security threats. This regular assessment helps us maintain a secure environment for your data.
SSL
We utilize SSL encryption to establish a secure and encrypted connection between your browser and our server. This safeguards your data during transmission, ensuring that your information remains private and confidential.
Firewall Protection
Our robust firewall protection is in place to shield our systems from potential threats and unauthorized access. This extra layer of security ensures the safety and confidentiality of your data.
Business Partners
We may collaborate with trusted business partners to enhance our services and offer you an even better experience. However, please be assured that your personal data remains secure and is not shared with these partners for any purposes other than improving our services and delivering the best possible pet care experience to you.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Hosting
To provide you with a secure and efficient online experience, we rely on cloud hosting services. These services help us store and manage our website’s data. We want to assure you that your personal information is handled with the utmost care and security. We do not share your data with our cloud host beyond what is necessary for the proper functioning and security of our website.
Shopping
We collect information about you during the checkout process on our store.
What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
Payments
For online store transactions, we collect payment information, such as credit card details, which are securely processed by our trusted payment partners.
Data Protection Measures
Your data security is paramount to us. We’ve implemented robust measures including:
- SSL Encryption: We use SSL encryption to secure data transmission, ensuring your information remains confidential.
- Limited Login Attempts: Our system limits login attempts, enhancing protection against unauthorized access.
- Firewall Protection: A firewall safeguards our systems against potential threats, ensuring data integrity.
- Cloudflare CDN: We utilize Cloudflare CDN for added security and performance benefits, while respecting your privacy.
- Authorized Access: Personal data access is restricted to essential employees, strictly for fulfilling their job roles.
Your security is a priority. We’ve implemented comprehensive data protection measures, including regular malware scanning. This diligent approach ensures that your information is safeguarded from potential threats and vulnerabilities.
Your Choices
- Newsletter Opt-Out: You can opt out of our newsletter by using the unsubscribe link provided in the emails.
- Cookies: You can control cookies through your browser settings.
Opt-Out and Data Removal
If you wish to opt-out of our communications or have your data removed from our website, please contact us at [email protected] or +971 55 134 2003. We will promptly address your request.
Updates to Privacy Policy
We may update this Privacy Policy periodically. The updated policy will be posted on our website.
For any questions about our Privacy Policy or your data, please contact us at [email protected] or +971 55 134 2003.